Skip to content
Back home

Help

We're here to help

Most questions are answered below. If yours is not, send us a note and a real person will reply.

Email support

We usually reply within one business day.

support@gratitext.app

Common questions

Why has my recipient not received any messages yet?

New recipients must confirm a verification code before messages begin. Open the recipient, choose Edit, and press Verify to send the code. Ask your recipient to share the code with you, then enter it to finish. Also make sure the recipient's schedule is not paused and that at least one message is waiting in their queue.

How do schedules work?

Each recipient has a schedule made of a day and time in their own time zone. When that moment arrives, the oldest message in their queue is sent. If the queue is empty about 30 minutes before a send, we text you a reminder so you can add one.

Can a recipient stop receiving messages?

Yes. Any recipient can reply STOP to opt out immediately, and START to opt back in. You can also pause or delete a recipient from their settings page at any time.

How do I change or cancel my plan?

Go to Subscription in your settings. From there you can pick a plan or open the billing portal to update your card, switch plans, or cancel. Your plan stays active until the end of the current billing period.

How do I change my phone number or password?

Both live in Settings. Changing your number sends a confirmation code to the new number before it takes effect.

How do I export or delete my data?

Open Settings and choose Download your data for a full JSON export, or Delete account to remove everything permanently.

Learn more